Privacy Policy

We collect the following categories of personal data:

• Identification data Name, first name, email address, phone number, postal address, company name. Legal basis: Contract execution (facilitating connections).
• Professional activity data Position, industry sector, company size. Legal basis: Legitimate interest (profiling to offer relevant services).
• Connection data IP address, browsing data on our website (session cookies for site functionality, Google Analytics audience analysis cookies with anonymized IPs to improve our services). Legal basis: Consent for non-essential cookies, legitimate interest for cookies strictly necessary for site functionality.
• Data related to quote requests and services Type of service requested, request date, estimated budget, description of needs, information on contacted providers, concluded contracts, service evaluations. Legal basis: Contract execution (facilitating connections, service follow-up).

We collect your personal data for the following purposes:

• Identification data Name, first name, email address, phone number, postal address, company name. Legal basis: Contract execution (facilitating connections).
• Provision of our services Connecting with general service providers, managing quote requests, service follow-up, invoicing. Legal basis: Contract execution.
• Customer relationship management Communication with users, customer support, complaint handling. Legal basis: Contract execution, legitimate interest (improving customer relationship).
• Improvement of our services Analysis of usage data from our platform (with anonymized data when possible), development of new features. Legal basis: Legitimate interest (continuous improvement of our services).
• Marketing and communication Subject to your explicit consent (dedicated checkbox), we may use your data to send you information about our services and promotional offers. You can withdraw your consent at any time by clicking the unsubscribe link in each email or by contacting us at the address mentioned in point 1. Legal basis: Consent.
• Compliance with legal obligations Management of accounting and tax obligations, response to requests from competent authorities. Legal basis: Legal obligation.

Your personal data may be shared with the following recipients:

• Service providers listed on our platform Only the information necessary for the connection and execution of the service (e.g., the name and contact details of the client company, the type of service requested).
• Our technical providers [to be completed]
• Competent authorities In case of legal obligation or judicial request.

We ensure that our partners and providers meet the same data protection requirements as ours, notably through contracts including the European Commission's standard contractual clauses if transfers outside the EU occur.

We retain your personal data for the following durations:

• Account management data As long as the account is active and for 3 years after account deletion to handle potential claims.
• Data related to quote requests and services 3 years after the end of the service or the last active contact, unless a longer legal retention period applies (e.g., 10 years for invoices).
• Commercial prospecting data 3 years after the last active contact.
• Billing data 10 years in accordance with legal obligations.
• Cookies See our cookie policy for the specific retention duration of each cookie.

In accordance with applicable regulations, you have the following rights:

• Right of access You can obtain confirmation that your data is being processed and request access to it.
• Right to rectification You can request the correction of inaccurate or incomplete data.
• Right to erasure You can request the deletion of your data in certain cases (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to restriction of processing You can request the temporary suspension of data processing in certain cases.
• Right to object You can object to the processing of your data for legitimate reasons, particularly for commercial prospecting purposes.
• Right to data portability You can retrieve your data in a structured and machine-readable format.
• Right to lodge a complaint with the CNIL If you believe your rights are not being respected, you can contact the CNIL (French Data Protection Authority).

To exercise your rights, you can contact us by email at admin@fm4all.com or by mail at the address mentioned in point 1. Please include a copy of your ID with your request.

Our website uses cookies. To learn more about the types of cookies we use, their purpose, and how to manage them, please see our cookie policy. A cookie consent banner is displayed during your first visit to our site.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including data encryption in transit (HTTPS), access control to data, and intrusion protection measures.

We reserve the right to modify this privacy policy at any time. Changes will be published on our website, and we will inform you of significant changes via a message on the platform or by email.

Last updated: 01/02/2025